Privacy Policy

Information we collect

When you submit a service enquiry, we collect your full name, mobile number, state or union territory, and selected service. We collect this information only when you choose to provide it through the enquiry form.

How we use your information

We use the information you provide to respond to your enquiry, discuss the relevant assistance service, maintain communication records, operate and protect the website, and meet legal obligations.

Access and disclosure

Access to enquiry information is limited to authorised staff who need it for the purposes described above. We do not sell or publish your personal information.

• We may disclose information where required by law or a lawful authority.
• We may use service providers where necessary to operate the website or provide assistance, subject to appropriate safeguards.

Cookies and security

The website may use essential technical cookies and server logs needed for operation, security, and fraud prevention. We use reasonable administrative and technical measures to protect information, but no internet transmission or storage method can be guaranteed completely secure.

Retention and your privacy choices

We retain enquiry information for up to 24 months after the last interaction, then delete or anonymise it unless a longer retention period is required by law. You may request access, correction, deletion, or withdrawal of consent using the contact details shown below. We may retain limited information where required by law or to resolve an existing matter.